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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of John

John

January 12, 2026

5  out of  5
rating by John
"Alicia Alexander and her staff have always helped me to make the correct insurance decisions. I have been with this agency for many years. The staff is courteous and professional. The premiums are always competitively priced when comparing policies with other insurance companies. Thanks Chris for your recent handling of my policy changes!"
We responded:
"Thank you for letting us assist with your insurance needs, John, and for the lovely review!"
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Terry Shepps

November 12, 2025

5  out of  5
rating by Terry Shepps
"Hanna was very efficient. Signed up for renters insurance in minutes."
We responded:
"Thank you Terry! So pleased that Hanna was able to help."
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Mary Kate Watson

October 31, 2025

5  out of  5
rating by Mary Kate Watson
"Alicia and her team are simply the best! They are super helpful with any questions I have and always provide speedy responses to my requests. Thank you guys!! Hi George!"
We responded:
"MK, you're a gem. We're lucky to have you as a customer "
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YellowjacketGTO

October 31, 2025

5  out of  5
rating by YellowjacketGTO
"Love love love, working with Alicia and her amazing crew! They are always willing and able to help at almost any time."
We responded:
"Grant is a die hard fan and we love him for it!!!"
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Jamie Kiefer

June 30, 2025

5  out of  5
rating by Jamie Kiefer
"They made changing my coverage from another state a breeze, and they helped me get the lowest rate with the best coverage possible. I am very grateful!"
We responded:
"Thank you Jamie! So glad we were able to get you the best rate possible. "
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VL Dexter

June 13, 2025

5  out of  5
rating by VL Dexter
"Alicia and her team have been the best. When I moved from TN to PA/MD and I didn't think I could find agents better than my home town team. But I have! The communication, response time and curiosity to ensure I'm making the best decisions and getting the best coverage have been second to none."
We responded:
"Every time you reach out to us, someone yells "we love her!" So glad we've been able to help you with everything you need. "
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Drew Geiss

May 23, 2025

5  out of  5
rating by Drew Geiss
"Excellent service always! I’ve been with this agent for at least 25 years and have no reason nor interest to look elsewhere for my needs. Alicia and her team are the best!"
We responded:
"Thank you, Drew! We're so glad we've been able to help you with your insurance needs. "
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DeAnna Warner

May 13, 2025

5  out of  5
rating by DeAnna Warner
"Excellent follow up and customer service AND substantial savings!"
We responded:
"Thank you for the review DeAnna, and I'm glad we could help! "
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C Bo

April 18, 2025

5  out of  5
rating by C Bo
"Never had an issue with State Farm for my renters insurance."
We responded:
"Glad we've been able to help, and thank you for the review."
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Byanka Chavarria

April 18, 2025

5  out of  5
rating by Byanka Chavarria
"Got quoted and locked in at a fantastic rate for life insurance! Hanna really took god care of me! Would recommend to everyone !!! Look no further for any insurance needs :)"
We responded:
"Thank you so much Byanka! We're so glad you enjoyed working with Hanna. "
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Tyler L

April 18, 2025

5  out of  5
rating by Tyler L
"Misa R has been my go to agent for the last few years and his service has been nothing but perfect since. Highly recommend getting in contact with him for anything"
We responded:
"Thank you for the review and we're so glad you had a good experience with Misa."
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Jenifer Martinez

April 7, 2025

5  out of  5
rating by Jenifer Martinez
"Thank you for all your service it was a great help 👍🏼"
We responded:
"Thank you for the review Jennifer!"
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Crystal Rose

April 5, 2025

5  out of  5
rating by Crystal Rose
"Wonderful experience with Hannah and John! They took the time to explain everything in detail and answer all of my questions. I was able to choose a policy that fit my needs. Overall, excellent customer service! Chris is also wonderful everytime I call!"
We responded:
"We loved being able to assist you with your life insurance needs and look forward to helping you in the future."
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Debora Carrieri

March 26, 2025

5  out of  5
rating by Debora Carrieri
"We were able to arrange my homeowners insurance all over the phone and gathering information using very basic technology. So happy I didn't have to drive in or make any appointments. I was very happy with the quick response and pleasant customer service provided by Alicia and the rest of the team working at the State Farm Insurance Agency. That's why I've been client for well over twenty years. Thank you again."
We responded:
"We're so glad we were able to help with your homeowner's insurance and appreciate your years of business!"
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William L

March 21, 2025

5  out of  5
rating by William L
"Quick and professional"
We responded:
"Thank you! "
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Lakeba mitchell

March 18, 2025

5  out of  5
rating by Lakeba mitchell
"The best experience I ever had. Speedy and accurate service. I love the one on one contact and now thru 3rd party service. I feel like I have my own personal agent who is always readily available and prompt return calls or emails. Your in best hands with State Farm."
We responded:
"Thank you so much! I'm glad we could help you with your auto and life insurance, and we're excited to keep up a relationship for years to come! :)"
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David DeLong

February 26, 2025

5  out of  5
rating by David DeLong
"Excellent experience. State Farm was able to provide the perfect homeowner's insurance with coverage and price no other agency could match. Working with Chris was a true pleasure. Well done!"
We responded:
"So glad Chris was able to help! Thank you so much for the review."
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Dan Pierce

February 21, 2025

5  out of  5
rating by Dan Pierce
"Was pleasantly surprised with the quickness of the quote and the ease in switching over from the previous provider. No stones left unturned as far as any questions about the Auto or Home-Owners Policy."
We responded:
"Thank you Dan, glad we could help! "
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Janice Bechtel

February 13, 2025

5  out of  5
rating by Janice Bechtel
"We just received quotes for car insurance and life insurance from Hannah at State Farm. The service we received was excellent. Hannah took time to answer all our questions and provided the additional information we needed. It is so important to feel secure when you are purchasing car and life insurance. We appreciate the support and service we received."
We responded:
"So glad Hanna was able to help and that you had a great experience! "
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Cathy Hurst

February 4, 2025

5  out of  5
rating by Cathy Hurst
"My former State Farm agent recently retired. Alicia Alexander became my new agent. There have been a good handful of times that I've needed to reach out to my new agent's office with questions and help regarding policy information and understanding information so that I could make informed decisions and adjustments that benefited my household. Christopher Walters has helped me each time I've had questions. He responds very quickly, Gets back to me with information I've needed or asked for in a very timely manner. With all of the questions I've had regarding my policies, his patience is unmatched! I couldn't be happier with my new agent's office; they have been wonderful! Thank you so much!"
We responded:
"We're so glad you're happy and that you enjoyed working with Chris. Thanks Cathy!"
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Courtney Phippen

January 15, 2025

5  out of  5
rating by Courtney Phippen
"I am so grateful that misa was so helpful 😁 I got very frustrating news the other day that I had to find new insurance by March and I am so thankful that not only will I be saving close to $200 a month but I was able to get everything done in way less time than told and I got everything taken care of"
We responded:
"I'm so glad we could help with all you insurance needs, Courtney! Thanks for the review."
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Yanira Velazquez

January 9, 2025

5  out of  5
rating by Yanira Velazquez
"Muy amables te explican todo un seguro no tan costoso y atienden muy bien y te informan de todo gracias"
We responded:
"Gracias, Yanira! "
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Erik Sell

December 20, 2024

5  out of  5
rating by Erik Sell
"The crew at this office continues to go above and beyond! Most recently it was Misael who stepped up to help us resolve an issue that was the source of some stress. THANK YOU!"
We responded:
"Can't tell you how much we appreciate you and your family, and are so glad Chris has helped you with all your insurance needs. Thank you for the review! "
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Humberto Zeitler

November 13, 2024

5  out of  5
rating by Humberto Zeitler
"We had a very good experience doing business with the team of Alicia Alexander - State Farm in Lancaster PA. The details of our insurance policy was promptly and efficiently handled by our assigned agents Misael and Chris. They took care of gathering all the information needed to generate a quote and quickly after that we had a signed contract. Then the particulars of the policy was forwarded to the interested party and everything worked out. Very good team!!!"
We responded:
"We are so glad we could assist with your auto and renter's insurance! "
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Diana & Doug Wiker (Diana and Doug Wiker)

November 8, 2024

5  out of  5
rating by Diana & Doug Wiker (Diana and Doug Wiker)
"Misael was able to quickly go over our coverage and suggest a few changes that improved our coverage"
We responded:
"We are so glad we could help customize your insurance. Thanks for the review! "