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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Sara Gurule

March 30, 2023

5  out of  5 rating by Sara Gurule
"I worked with Chris who was able to clearly walk me through my policy ad well as answer my questions. It was a great experience that made me feel confident about my policy and confident in the support of my agent."

Etta Harris

March 9, 2023

5  out of  5 rating by Etta Harris
"Great car insurance and valuable sales prices are available for families,cars,and homes. Incredible excellent teamwork. Great customer care services. They have quotes with a sales prices of cheaper and expensive rates.They are friendly and generous nice.They have handicap parking space.They are cleaned and organized well.They have great communication skills for all consumers that interesting car insurance coverage, moblie bike insurance and other insurances coverage."

Ben Fertenbaugh

January 19, 2023

5  out of  5 rating by Ben Fertenbaugh
"Chris Walters was fantastic to deal with! He was able to provide me a quote that cut my car insurance in half! I really look forward to doing business with them in the near future."

ruth pagan

November 28, 2022

1  out of  5 rating by ruth pagan
"If you absolutely have to use this agency DO NOT deal with MISAEL RAMOS.. We had an issue where payments did not process so we had to reinstate our policy, we made the payment, he told us that once the payment would go through we would be reinstated.. we assumed we were good, Had we not been at a car dealership buying a car and told that we didn’t have insurance we would have not known.. we immediately called him.. he was already out of the office.. he did not follow up to see if payment went through nor did he let us know that the reinstatement was not yet complete.. he left us the whole Thanksgiving weekend without insurance.. When we asked for explanation he not once apologized for not following up on what i consider to be his job, As an agent I would have never left my office without letting my clients know hey its not been processed yet.. We have been with State Farm for over 20 years.. We would have appreciated accountability, an apology, his attitude was inappropriate..We reached out to SANG LEE another State Farm office, who agreed that it wasn’t handled correctly. He went out of his way on a holiday weekend, left the comfort of his home went back to his office and got us the policy reinstated that same night!! I praise his work ethic.. he said “ it didn’t sit right with him”.. Here we see the difference Misael went home with not even a thought."

Katrina Ortiz

September 22, 2022

5  out of  5 rating by Katrina Ortiz
"Convenient and friendly, went out of their way to help out! Really appreciated Chris’s attentiveness."

Zachary Miklos

September 20, 2022

5  out of  5 rating by Zachary Miklos
"Called about homeowners insurance and spoke to Chris. He was extremely helpful and helped fine tune my quote to only necessary items. As a first-time homebuyer, I was very appreciative of his insight and guidance. He helped me save a lot of money too (I compared to another quote I received). Highly recommend the services provided here."

Kyle Godown

September 13, 2022

5  out of  5 rating by Kyle Godown
"Chris was great to work with and made switching auto and signing up for homeowners easy."

Cindy Hagan

September 13, 2022

5  out of  5 rating by Cindy Hagan
"Everyone at the agency has been professional, helpful, and friendly. I have especially appreciated Misael's prompt help on several inquiries. He has been terrific!"

Jonathan Zabala

August 26, 2022

5  out of  5 rating by Jonathan Zabala
"Misael was on top of it from the jump! He reviewed my current insurance and provided suggestions that will now be saving me substantial money in the future. He was genuinely interested in getting me the best outcome. Even with all my (sometimes excessive) questions, he was kind and patient with me throughout the entire process. Highly recommend for anybody that is looking to rethink their insurance or are just looking for somewhere to start."

Sherry Musser

July 19, 2022

5  out of  5 rating by Sherry Musser
"This was my first time calling this State Farm office since Alicia took over. I spoke to Misa today who was very professional and helpful."


June 29, 2022

5  out of  5 rating by something-of-value
"I had multiple online insurance companies for different products and needed help. I called this State Farm branch and agent Chris Walters went right to work in getting me policies that I needed. He spent a day not only working on saving me money over what I was paying others, but he also was able to attach extra insurance in other areas to really bring a lot together for me. Highly recommended!"

Roy Franco

April 23, 2022

5  out of  5 rating by Roy Franco
"Misael made the search for cheap car insurance very easy, he was helpful and always in a good mood if I ever need insurance for anything else he’ll be my guy"


April 21, 2022

5  out of  5 rating by Bryan
"Misael was a great help, answered all my questions with patience & respect but also got me a cheap deal with my car & home!"

Jarret Becker

March 23, 2022

5  out of  5 rating by Jarret Becker
"Misael is very friendly and gives excellent service. Highly recommend."

Matthew Wade

March 23, 2022

5  out of  5 rating by Matthew Wade
"Been looking for a better rate on car insurance and didn't know where to turn. After speaking with Misael, I feel comfortable putting my trust into this agency. He was incredibly professional and listened to me every step of the way! Highly recommend contacting him for any insurance needs"

Brianna Beavens

March 23, 2022

5  out of  5 rating by Brianna Beavens
"I have recently been exploring alternative car insurance options and decided to give this office a call. I spoke to Misael and he exhibited extremely kind and professional behavior. He was very patient with my questions and was extremely knowledgable. It was the best customer service I have ever had!"

Conor Birmingham

March 23, 2022

5  out of  5 rating by Conor Birmingham
"I'm so happy with the team here and especially my agent Misa Ramos. He's been clear, concise and knowledgeable throughout my time with him. He's done a great job at providing me different insurance options and developing the best plan to save me money. Definitely recommend him!!"

Marisol Rivera

February 11, 2022

5  out of  5 rating by Marisol Rivera
"One of my best experiences dealing with insurance. Very professional and explained everything detail!"

Raul Ruiz

February 11, 2022

5  out of  5 rating by Raul Ruiz
"Im glad i did the switch and came aboard. Very nice and professional people!"

Michael Clapper

November 6, 2021

5  out of  5 rating by Michael Clapper
"Chris and Alicia were patient and knowledgeable in going through the options and details on my policies. They were readily available, both on the phone and in person. People who worked with the previous long-time State Farm agent at this location, Dana Vaughn, will likely be pleased to work with her successors. Nice job renovating the house/office!"

Stephen Rowan

October 26, 2021

5  out of  5 rating by Stephen Rowan
"The business owners were extremely helpful in meeting my needs and explaining their company's products. The office environment was also very comfortable."

Dakota Gordon

September 22, 2021

5  out of  5 rating by Dakota Gordon
"Amazing customer service and fantastic rates. Switching over I saved $100 a month and added renters insurance too! The staff is very friendly and makes sure to answer any questions. Definitely would recommend."

jo rasmussen

August 12, 2021

5  out of  5 rating by jo rasmussen
"Highly recommend this office. Alicia is not only knowledgeable, but kind and understanding. I had a lot of questions but she was very patient and able to explain things in a way that made me feel more confident in my decisions. Recommend for anyone looking for a new insurance agent who has your back!"

Cameron Strosser

August 7, 2021

5  out of  5 rating by Cameron Strosser
"This State Farm office is new to Lancaster and I have had nothing but a great experience doing business with them! They are extremely helpful, responsive and genuinely care about meeting the needs of my family and I when it comes to coverage. I am so happy with the employees at this location - thanks guys!"